Deloitte US

Work You’ll Do

The services You will provide the Deloitte project team: As an Application Support Contractor you will manage and oversee the support operations for critical business applications. This role combines technical expertise with leadership, ensuring timely resolution of incidents, continuous improvement of support processes, and high customer satisfaction. You will work with a team of support analysts, coordinate with development and operations teams, and drive process enhancements to deliver reliable and efficient support services.

Must Have Skillset:
• Proven experience in technical support
• Strong problem-solving and analytical skills for diagnosing and
resolving complex issues
• Excellent communication and interpersonal abilities for handling
escalations
• Customer-focused mindset with commitment to service excellence
• Proficiency with support tools and ticketing systems (ServiceNow, Jira
Service Desk, Zendesk)
• Experience with incident, problem, and change management processes
• Ability to identify and implement process improvements
• Skilled in incident and escalation management
• Expertise in defining, tracking, and reporting on support KPIs
• Familiarity with ITIL or similar frameworks
• Adaptability and stress management in high-pressure environment

The expected pay range for this contract assignment is $75- $80 per hour.  The exact pay rate will vary based on skills, experience, and location and will be determined by the third-party whose employees provide services to Deloitte. 

Candidates interested in applying for this opportunity must be geographically based in the United States and must be legally authorized to work in the United States without the need for employer sponsorship

We do not accept agency resumes and are not responsible for any fees related to unsolicited resumes.

Deloitte is not the employer for this role.

This work is contracted through a third-party whose employees provide services to Deloitte.

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