Applications Support Specialist - Contractor (Remote)

Deloitte US | Deloitte Services LP
Same opportunity available in 3 locations

Nashville, Florida, United States

Nashville, Massachusetts, United States

Nashville, Tennessee, United States

Position Summary

We do not accept agency resumes and are not responsible for any fees related to unsolicited resumes.
Candidates interested in applying for this opportunity must be geographically based in the United States and possess the necessary work authorization.

Work you'll do

Key Responsibilities

  • Design, Development and Implementation of ServiceNow customization including, but not limited to: core setup, workflow administration, reporting, data imports, custom scripting, and third-party software integrations.
  • Perform advanced customizations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables, reports etc.
  •  Perform workflow design, configuration, development and data loads for ServiceNow platform, (ServiceNow) applications.
  • Responsible for programming workflow, enhancements and integrations with ServiceNow platform applications.           Should have good knowledge in business flow of the following modules:
  • ITSM (Incident/ Problem/ Change/ Request/ Configuration) Management
    • ITBM (Financial Management, PPM (Project Portfolio Management), Resource Management), APM
    • Discovery – On-Premise & Off- Premise
    • ITAM – IT Asset Management
    • ITOM - IT Operations Management
    • GRC – Governance Risk & Compliance
    • ServiceNow Portal
    • Integration and ServiceNow Scripting (Glide, (JavaScript, Angular JS, Ajax, XML, JSON etc. HTML and CSS))
  • Maintain pace with ServiceNow current versions and capabilities.
  • Perform upgrades and customizations of ServiceNow platform applications based on guidance from project manager, architects, ITIL practice leads and customers.
  • Maintain and adhere to source code, configuration management, release management and software development best practices.
  • Develop training materials and provide end-user or IT technician training on using the ServiceNow functionality.
  • Provide in-person support daily to customer and team, this will include direct interaction with the Executive staff and other key management.
  • Maintain ServiceNow training and knowledge thru self-learning, attending conferences and training
  • Responsible for proactive problem and risk management triage and fix defects found in ServiceNow platform, applications, and workflows.
  • Provide support / guidance to the development teams during the analysis, development, and testing processes.
  • Review and evaluate 3rd party and integration solution architecture based on established enterprise application strategy.
  • Define and validate non-functional (technical) requirements and establishing traceability between requirements and application architecture/design.




Expected Work Schedule

During team’s core business hours

Approximate hours per week

31 - 40 hours

About Deloitte

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It makes Deloitte one of the most rewarding places to work. 

As used in this posting, “Deloitte” means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

Requisition code: 165307