Deloitte US

Key Responsibilities

• Design, Development and Implementation of ServiceNow customization including, but not limited to: core setup, workflow administration, reporting, data imports, custom scripting, and third-party software integrations.
• Perform advanced customizations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables, reports etc.
•  Perform workflow design, configuration, development and data loads for ServiceNow platform, (ServiceNow) applications.
  
• Responsible for programming workflow, enhancements and integrations with ServiceNow platform applications.           Should have good knowledge in business flow of the following modules:
• ITSM (Incident/ Problem/ Change/ Request/ Configuration) Management
  • ITBM (Financial Management, PPM (Project Portfolio Management), Resource Management), APM
  • Discovery – On-Premise & Off- Premise
  • ITAM – IT Asset Management
  • ITOM - IT Operations Management
  • GRC – Governance Risk & Compliance
  • ServiceNow Portal
  • Integration and ServiceNow Scripting (Glide, (JavaScript, Angular JS, Ajax, XML, JSON etc. HTML and CSS))
• Maintain pace with ServiceNow current versions and capabilities.
• Perform upgrades and customizations of ServiceNow platform applications based on guidance from project manager, architects, ITIL practice leads and customers.
• Maintain and adhere to source code, configuration management, release management and software development best practices.
• Develop training materials and provide end-user or IT technician training on using the ServiceNow functionality.
• Provide in-person support daily to customer and team, this will include direct interaction with the Executive staff and other key management.
• Maintain ServiceNow training and knowledge thru self-learning, attending conferences and training
• Responsible for proactive problem and risk management triage and fix defects found in ServiceNow platform, applications, and workflows.
• Provide support / guidance to the development teams during the analysis, development, and testing processes.
• Review and evaluate 3rd party and integration solution architecture based on established enterprise application strategy.
• Define and validate non-functional (technical) requirements and establishing traceability between requirements and application architecture/design.

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