Automotive Dealer Performance Coach

Deloitte US | Deloitte & Touche LLP

California, United States

Position Summary

We do not accept agency resumes and are not responsible for any fees related to unsolicited resumes.
Candidates interested in applying for this opportunity must be geographically based in the United States and possess the necessary work authorization.


Work you'll do

The Work You’ll Do Under the Deloitte Project Team:
Are you an experienced Automotive professional who has a passion for helping your clients reach new heights of profitability, customer experience and efficiency? As a contract Automotive Dealer Performance Coach, you will work alongside Deloitte’s industry leaders to support our dealer clients improve their profitability, customer experience and efficiencies by offering dynamic and innovative solutions around usage of technology, process improvement and change management to address the constantly evolving dealer automotive landscape.

Key Responsibilities:
Advise our clients on the design, development, and delivery of dealer coaching focused on improving dealer performance.
• Develop, schedule, and deliver in store coaching and training programs focused on improving dealer profitability, customer experience and efficiencies
• Maintain awareness of industry trends and develop training materials and strategies to incorporate trends and market changes
• Influence dealer behavior and gain acceptance of the performance improvement plans
• Promote new ideas and business solutions that consider industry trends, use of technology, and market needs
• Work closely with dealer leadership personnel, anticipate and address concerns and work to resolve issues as they arise
• Communicate insights from coaching sessions internally (Deloitte) and with corporate organization personnel to help drive the structure, format, and method of execution for new training programs

Qualifications:
Required:
• 10+ years’ experience working at an automotive dealership in various roles (sales, finance, operations), or OEM experience in dealership development
• Track record of developing and delivering coaching and training programs focused on improving dealer performance, customer experience and future retail concepts.
• Experience in conducting training-gap analysis, curriculum development and delivery methodologies including in-person training sessions via one-on-one format, group setting format and WebEx and e-learning formats.
• Analytical capabilities to analyze dealer, OEM data and external financial data to provide insights and opportunities for improved performance and profitability
• Strong working knowledge of Microsoft Office, Excel and PowerPoint.
• Ability to travel 85%

Preferred:
• Luxury car dealership experience
• Electric Vehicle (EV) experience

#Remote
#LI-AR8

Expected Work Schedule

Approximate hours per week

31 - 40 hours

About Deloitte

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It makes Deloitte one of the most rewarding places to work. 

As used in this posting, “Deloitte” means Deloitte & Touche LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

Requisition code: 111670