Deloitte US

Work You’ll Do

The work you will do as the CRM Copywriter; you will craft the voice that powers dynamic, data-driven customer experiences—bridging the worlds of CRM vision, creative storytelling, and omni-channel communication.

• Conceptualize, write, and refine multi-channel assets with focus on email and direct mail, ensuring every word and story ladder up to client objectives, leverage insights from brief related to audience, personalization, and product, and deliver on campaign tone and brand voice.
• Collaborate with CRM strategists to map customer journeys and identify high-impact engagement moments, shaping messages that foster loyalty and maximize lifetime value.
• Translate creative briefs and business goals into actionable, engaging assets, incorporating data, feedback, and best practices to optimize campaign performance.
• Present creative ideas and rationales to clients and internal teams, championing narrative strategy and adapting to evolving feedback and real-time performance data.
• Work cross-functionally with designers, producers, and technologists to ensure cohesive and impactful omni-channel campaign delivery.
• Contribute to business development efforts, adding creative vision and storytelling craft to pitches, proposals, and new client opportunities.

Required Qualifications

• Bachelor’s degree (or equivalent) in English, Communications, Marketing, Advertising, Digital Media, or related field.
• 2+ years’ experience in copywriting with a focus on CRM, digital, or content-driven marketing (brand, agency, or publisher environment).
• Proven record in developing high-impact messaging for omni-channel CRM campaigns.
• Experience leveraging customer data and analytics to personalize messaging and drive campaign performance.
• Strong portfolio of work showcasing CRM, loyalty, and data-driven creative.
• Excellent communication and presentation skills, with a collaborative and strategic mindset.

The expected pay range for this contract assignment is $50-$60 per hour.  The exact pay rate will vary based on skills, experience, and location and will be determined by the third-party whose employees provide services to Deloitte. 

Candidates interested in applying for this opportunity must be geographically based in the United States and must be legally authorized to work in the United States without the need for employer sponsorship

We do not accept agency resumes and are not responsible for any fees related to unsolicited resumes.

Deloitte is not the employer for this role.

This work is contracted through a third-party whose employees provide services to Deloitte.

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