Contractor Applications Support Specialist (Remote)

Deloitte US | Deloitte Services LP
Same opportunity available in 7 locations

California, United States

District of Columbia, United States

Georgia, United States

Illinois, United States

Massachusetts, United States

New York, United States

Texas, United States

Position Summary

Contractor - Remote

Work you'll do

Key Responsibilities

  • Design, Development and Implementation of ServiceNow customization including, but not limited to: core setup, workflow administration, reporting, data imports, custom scripting, and third-party software integrations.
  • Perform advanced customizations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables, reports etc.
  •  Perform workflow design, configuration, development and data loads for ServiceNow platform, (ServiceNow) applications.
  • Responsible for programming workflow, enhancements and integrations with ServiceNow platform applications.           Should have good knowledge in business flow of the following modules:
  • ITSM (Incident/ Problem/ Change/ Request/ Configuration) Management
    • ITBM (Financial Management, PPM (Project Portfolio Management), Resource Management), APM
    • Discovery – On-Premise & Off- Premise
    • ITAM – IT Asset Management
    • ITOM - IT Operations Management
    • GRC – Governance Risk & Compliance
    • ServiceNow Portal
    • Integration and ServiceNow Scripting (Glide, (JavaScript, Angular JS, Ajax, XML, JSON etc. HTML and CSS))
  • Maintain pace with ServiceNow current versions and capabilities.
  • Perform upgrades and customizations of ServiceNow platform applications based on guidance from project manager, architects, ITIL practice leads and customers.
  • Maintain and adhere to source code, configuration management, release management and software development best practices.
  • Develop training materials and provide end-user or IT technician training on using the ServiceNow functionality.
  • Provide in-person support daily to customer and team, this will include direct interaction with the Executive staff and other key management.
  • Maintain ServiceNow training and knowledge thru self-learning, attending conferences and training
  • Responsible for proactive problem and risk management triage and fix defects found in ServiceNow platform, applications, and workflows.
  • Provide support / guidance to the development teams during the analysis, development, and testing processes.
  • Review and evaluate 3rd party and integration solution architecture based on established enterprise application strategy.
  • Define and validate non-functional (technical) requirements and establishing traceability between requirements and application architecture/design.

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Expected Work Schedule

During team’s core business hours

Approximate hours per week

31 - 40 hours

About Deloitte

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It makes Deloitte one of the most rewarding places to work. 

As used in this posting, “Deloitte” means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

Requisition code: 165307