Contractor - Business Solution Analyst - ServiceNow (Remote)

Same opportunity available in 4 locations

Boston, Massachusetts, United States

Chicago, Illinois, United States

Nashville, Tennessee, United States

New York, New York, United States

Position Summary

Contractor - Remote

Work you'll do

The work you’ll do as a contractor under a Deloitte project team includes assisting the Deloitte Engagement Manager in leading, directing, and reviewing all activities associated with delivering technology products.

Key Responsibilities as a Contractor:

  • Defines and analyzes business and user requirements for new and enhanced products.
  • Collaborates with the Engagement Manager in creating and presenting the appropriate project on-boarding processes and materials (Charter, SOW).
  • Assists in leading all Testing and QA activities within the project lifecycle. Works with and directs offshore QA resources to develop and execute Test Plans, Test Scripts and all other deliverables and activities related to Quality Assurance of the Products.
  • Works with the Engagement Manager and clients to plan and execute User Acceptance Testing.
  • Assists Engagement Manager with status reporting as required by Deloitte Applications Studio leadership.
  • Responds proactively to both business and project issues and escalates appropriately.
  • Performs other job-related duties as assigned.


  • 5+ years Business solutions experience
  • Certified Business Analysis Professional or Certification of Competency in Business Analysis
  • Experience working with Microsoft VSTS/ADO
  • Scrum Master Certification
  • ServiceNow BSA experience is required

Candidates interested in applying for this opportunity must be geographically based in the United States and must be legally authorized to work in the United States without the need for employer sponsorship

We do not accept agency resumes and are not responsible for any fees related to unsolicited resumes.

Deloitte is not the employer for this role. This work is contracted through a third-party whose employees provides services to Deloitte.

The expected pay range for this contract assignment is $55 to $75 per hour. The exact pay rate will vary based on skills, experience, and location and will be determined by the third-party whose employees provide services to Deloitte.



Expected Work Schedule

Approximate hours per week

About Deloitte

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It makes Deloitte one of the most rewarding places to work. 

As used in this posting, “Deloitte” means , a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

Requisition code: 185973