Contractor
Contractor - Corporate Licensing Analyst (Remote)
Jersey City, New Jersey, United States
Position Summary
Work you'll do
As a Deloitte contractor, you will be required to speak with customers via telephone, collect data, analyze data, and submit reporting pursuant to the client approved playbook across an assigned region of clients.
Key Responsibilities
- Customer Engagement & Communication
- Inform corporate customers about the launch of our new Corporate Services Console.
- Craft and dispatch targeted follow-up emails tailored to individual customer agreements for those who haven't responded to initial communications.
- Discovery & Demonstration Calls
- Coordinate and lead discovery sessions to confirm customer service selections.
- Schedule and conduct follow-up calls to demonstrate chosen services, such as an admin console overview, licensing summary services, or PDF health check walkthroughs.
- Where possible, identify potential opportunities for contract upgrades or purchases of additional products.
- Reporting & Progress Tracking
- Compile and submit weekly reports detailing customer engagement activities, including notifications sent, responses received, follow-up communications, and scheduled calls.
- Align with Account Managers to strategize customer outreach and provide updates on progress.
- Lead PHC Coordination
- Oversee and manage the scheduling and execution of PHCs (Post-Sales Health Checks) — strategic customer engagements conducted after the purchase of a new agreement. The goal of PHCs is to increase deployment and adoption, minimizing the risk of attrition at the time of renewal.
Qualifications:
- Bachelor’s degree in Technology, Computer Science or Technology related.
- Strong attention to detail.
- Strong communication and interpersonal skills written and oral.
- Excellent interpersonal skills and the ability to work effectively in a team-oriented setting, prioritize projects to meet tight deadlines.
Preferred Qualifications
- Prior experience in software licensing
- Strong Project Management
- Strong MS Excel skills
Candidates interested in applying for this opportunity must be geographically based in the United States and must be legally authorized to work in the United States without the need for employer sponsorship.
We do not accept agency resumes and are not responsible for any fees related to unsolicited resumes.
Deloitte is not the employer for this role. This work is contracted through a third-party whose employees provides services to Deloitte.
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Expected Work Schedule
During team’s core business hours
Approximate hours per week
About Deloitte
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It makes Deloitte one of the most rewarding places to work.
As used in this posting, “Deloitte” means , a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.
Requisition code: 302518