Deloitte US

Work You’ll Do

As a Dealership Software Installation Facilitator, you will oversee, coordinate, and facilitate the end-to-end deployment of dealership management software solutions. Acting as the primary point of contact, you will partner with automotive dealership leadership, cross-functional teams, and external software vendors to ensure a seamless transition. Your focus will be on delivering each project on time and within scope, driving user adoption, and enabling each dealership to maximize value from its new technology with minimal business disruption. This critical role blends project management, client facilitation, and technical enablement.

Key Responsibilities

Project Engagement & Coordination

• Coordinate all phases of software installation, from initial assessment and planning through post-installation support. Act as the primary point of contact and ensure all milestones are met on time and within scope
• Drive adherence to project timelines, deliverables, and quality standards; proactively escalate risks and develop mitigation plans.
• Stakeholder Engagement & Communication
• Serve as the main liaison between dealership staff, software vendors, and Deloitte teams, ensuring clear communication of project objectives, timelines, milestones, and expectations.
• Installation Oversight & Issue Management
• Oversee the technical installation and integration of software systems (finance, inventory management, CRM, etc.), ensuring alignment with dealership business needs.
• Rapidly identify, troubleshoot, and escalate technical and operational issues, coordinating with internal and external resources to quickly resolve barriers to success.
• Enablement & Support
• Design and deliver engaging learning experiences (both in-person and virtual), guiding dealership teams through software functionality, best practices, and change adoption.
• Documentation & Continuous Improvement
• Maintain comprehensive records on project implementation, custom configurations, user feedback, and lessons learned to enable ongoing optimization of deployment processes.

Qualifications

Willingness and ability to travel extensively (up to 90%) to deliver on-site support at dealership locations nationwide.

 Primarily on-site engagement at dealership locations, with occasional opportunities for remote collaboration.

• 3-5 years’ experience in software implementation, digital enablement, dealership operations, or technical customer support strongly preferred.
• Foundational understanding of Dealership Management Software (DMS), automotive business processes, and core IT infrastructure.
• Exceptional communication, organizational, and analytical problem-solving skills.
• Skills & Competencies

The expected pay range for this contract assignment is $50-$60 per hour.  The exact pay rate will vary based on skills, experience, and location and will be determined by the third-party whose employees provide services to Deloitte. 

Candidates interested in applying for this opportunity must be geographically based in the United States and must be legally authorized to work in the United States without the need for employer sponsorship

We do not accept agency resumes and are not responsible for any fees related to unsolicited resumes.

Deloitte is not the employer for this role.

This work is contracted through a third-party whose employees provide services to Deloitte.

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